Frequently Asked Questions

Innovative Health Labs (N.I.) LTD is here to answer any questions you may have about our CBD & Nutraceutical products. See below for the most common of Q/A. If you have additional questions, contact us!


Do I have to be 18+ to purchase?

Yes. You MUST be 18 or older to purchase through this website.

What is the definition of Pulminary Inhalation

Pulmonary inhalation allows for an instantaneous consumption, bypassing disruptive digestion processes including unwanted dilution caused by the digestive process.Typically, a dose of medication is increased to accommodate for the digestion process, which is not applicable for consumption by pulmonary inhalation. IHL Nutraceutical and CBD formulated products provide the user with a pure and concentrated dose of the product, allowing for the most effective uptake and an immediate response or effect.All IHL’s products can be consumed by pulmonary inhalation, and some sub-lingual by placing drops under the tongue.

What is your Refund & Return Policy?

Money Back Guarantee:
 100% Satisfaction / Money Back Guarantee on any IHL products.  Your satisfaction is at the core of everything we do.  We have put our product to the test in our labs, and back every order with our 100% Satisfaction Guarantee so you can shop with confidence.  If you are not completely satisfied with your IHL purchase, and do not notice a difference in your product experience within the first 10 days of consistently using our product, please return the unused portion and we will refund you the full purchase price of your order immediately with no questions asked.  No hassles, no hoops, no kidding.  We want you to be 100% satisfied.

Do your products contain THC?

IHL is proud to offer you nearly 100% Pure CBD Crystal Isolate with NO THC, processed by an alcohol extraction method from pedigree hemp biomass in ISO9001 Certified facilities while observing all “Good Manufacturing Practices” (GMP).

A talented team of professional scientists have succeeded in completely eliminating THC from hemp to produce CBD in its purest form and is certified non-GMO.  IHL’s CBD is greater than 99% Pure Crystal Isolate

Are these products legal in the USA?

None of IHL’s proprietary products are in violation of the U.S. controlled substance act (USCSA).  IHL’s CBD formulated products are superior to anything on the market, as you will see throughout this website, including independent test reports, indicating some of the highest CBD content ratios in the market, with 20mg of CBD per single milliliter, and Zero THC content.

Additional Questions

Which payment methods are accepted in the Online Shop?

We accept all major credit cards.

Do I need to be 18+ to purchase?

Yes. You MUST be 18+ to purchase on this website.

How long will delivery take?

5-7 business days, or less.

How secure is shopping in the Online Shop? Is my data protected?

Our site is fully protected by Comodo SSL, the industry leader in E-commerce security.

What exactly happens after ordering?

We package and ship your order, what else!?

Do I receive an invoice for my order?

Our credit card processor and invoicing system will send you an invoice for your receipt, yes. 


Innovative Health Labs (N.I.) LTD

1A Erskine St, Newry. Co. Down
Northern Ireland, BT35 6BX

EU phone Number




Hours of Operation

Monday – Friday 10am – 5pm